MITIGATION SCHEDULING AND DISPATCH COORDINATOR SERVPRO of Bountiful
North Salt Lake
MITIGATION SCHEDULING AND DISPATCH COORDINATOR SERVPRO of Bountiful
Full Time • North Salt Lake
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
Are you organized, detail-oriented, able to work well under pressure, and comfortable helping people over the phone? SERVPRO of Bountiful is looking for a Mitigation Scheduling and Dispatch Coordinator to keep our crews scheduled, customers informed, and daily operations running smoothly.
You’ll help customers who may be dealing with stressful property damage situations. A calm attitude, clear communication, and dependable follow-through are essential.
WHAT YOU’LL DO
- Answer incoming calls professionally and gather accurate customer and job information.
- Schedule and dispatch mitigation crews according to job priorities and management direction.
- Coordinate appointments, return visits, and schedule changes with customers and field teams.
- Communicate arrival windows, delays, and updates promptly.
- Keep schedules, job records, and messages accurate and current.
- Follow instructions, company protocols, and established procedures.
- Bring urgent concerns and scheduling conflicts to the appropriate manager.
- Follow through on callbacks, messages, and outstanding scheduling needs.
WHAT WE’RE LOOKING FOR
- Excellent phone etiquette and strong communication and listening skills.
- Ability to stay calm, organized, and professional under pressure.
- Strong attention to detail and accurate documentation.
- Ability to manage multiple requests and adapt to changing priorities.
- Willingness to follow directions, learn procedures, and ask questions when needed.
- Dependability, punctuality, and consistent follow-through.
- Comfort using computers, email, and scheduling software.
- Customer service, scheduling, or dispatch experience preferred.
BENEFITS
Benefits become available after 90 days, subject to applicable plan terms and eligibility requirements:
- Medical insurance, with the company paying 75% of the individual coverage premium.
- Dental and vision plan options.
- SIMPLE IRA with a company match of up to 3% of income.
- Life insurance and a LegalShield plan option.
- Five paid holidays.
- One additional paid day off for your birthday.
If you’re a dependable communicator who enjoys keeping people and schedules organized, we’d like to hear from you.
Compensation: $18.00 - $22.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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