Job File Coordinator
Full Time • Springvale
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
SERVPRO of Southern York County is hiring a Job File Coordinator!
Already know how to keep jobs moving, paperwork tight, and customers in the loop? This role was built for you.
We’re looking for a Job File Coordinator who thrives in a fast-paced environment managing multiple jobs, keeping documentation airtight, and ensuring clear communication between customers, production teams, and office staff. If you’ve worked in a similar role before, you’ll feel right at home—and have room to grow.
Benefits
- Competitive compensation
- 401(k) with employer match
- Health, dental, and vision insurance available
- Paid training
- Career progression opportunities
- Professional development
- …and more!
What You’ll Be Doing
- Serve as the main point of contact for customers, maintaining clear and professional communication throughout each project
- Monitor incoming leads from conversion through active job status, completion, and invoicing
- Oversee daily job progress, including Drybook, job status updates, audits, and work-in-progress tracking
- Maintain an accurate Work-in-Progress (WIP) board for all active jobs
- Communicate daily with Production crews to ensure all required documentation is captured on-site at the point of service
- Create and review estimates based on scope, photos, and field documentation
- Review and validate all job file documentation for accuracy, completeness, and compliance with program requirements
- Perform internal audits to ensure all work performed is properly documented and invoiced
- Review timestamps and data points to ensure accurate reporting and KPMs
- Complete all job close-out activities, including coordinating with accounting for proper invoicing
- Work closely with Project Managers and other departments to keep projects moving efficiently
- Assist other departments as needed
What Makes You a Great Fit
- Experience as a Job File Coordinator or in a similar administrative/estimating role is a strong plus
- Highly organized with strong attention to detail
- Ability to multitask and manage multiple jobs at once in a fast-paced environment
- Strong customer service and communication skills
- Comfortable using computers and learning new systems quickly
- Experience in restoration, construction, or insurance industry is a plus
Education & Experience Requirements
- High school diploma or GED required
- Previous office or job file coordinator experience preferred
- Strong administrative, organizational, and communication skills
- Proficiency with digital tools and job management systems
Work Environment & Schedule
This is a largely sedentary role in a fast-paced office environment where organization and follow-through are key. Some filing is required, including lifting files, opening cabinets, and occasional bending or standing.
This is a full-time position with hours typically between 8:00 a.m. and 5:00 p.m., Monday–Friday. Some flexibility and occasional extended hours may be required based on business needs.
Employment is contingent on successfully completing a background check, subject to applicable law.
If you take pride in clean files, smooth workflows, and keeping projects on track—we want to hear from you!
Each SERVPRO® Franchise is independently owned and operated.
Compensation: $25.00 - $30.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Career Development
Service to the Community
Being Part of a Team
Stability & Growth