Office Manager
Full Time • Worcester
Responsive recruiter
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
We are seeking an experienced Office Manager to lead, train, and motivate our office team while overseeing daily administrative and operational functions. The ideal candidate is highly organized, self-motivated, and committed to delivering exceptional service in a fast-paced, team-oriented environment.
Key Responsibilities
- Lead and manage office staff, including Job File Coordinators, Administrative Assistants, and Dispatch/Reception personnel
- Foster and maintain a positive, professional office culture
- Oversee onboarding, training, and ongoing development of office team members
- Coordinate employee meetings, reviews, and internal communications
- Manage subcontractor certifications, insurance, and compliance documentation
- Maintain franchise compliance requirements, reporting, and national account program standards
- Track and improve office KPIs and operational processes
- Serve as primary administrator for office systems, technology, and workflows
- Manage lead sources and ensure proper tracking and disposition
- Support leadership with projects and additional duties as needed
Qualifications
- 5+ years of office or customer service management experience
- Proven leadership experience building and managing teams
- Strong written and verbal communication skills
- Highly organized with strong attention to detail and multitasking ability
- Proficiency in Microsoft Office and ability to learn new systems quickly
- Experience with compliance, documentation, or operations management preferred
- IICRC certifications preferred
- Xactimate certifications preferred
- Construction management experience preferred
- High school diploma or GED required; college degree preferred
- Construction or restoration industry experience preferred
- Background check required (per applicable law)
- Bilingual skills a plus
Work Environment
This is a sedentary office role in a fast-paced environment requiring occasional light physical activity such as filing and basic office organization tasks.
This is a sedentary office role in a fast-paced environment requiring occasional light physical activity such as filing and basic office organization tasks.
Compensation: $75,000.00 - $90,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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