Benefits:

401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Summary

The Priority Responder / Monitoring Technician will be responsible for conducting field inspections and assessments of mitigation projects, ensuring compliance with applicable regulations, providing recommendations and solutions. This role is responsible for meeting clients in the middle of disasters resulting from fire, water, mold or environmental factors. This Priority Responder / Monitoring Technician will leverage DryBook and DASH for all project management, compliance and documentation tracking. Furthermore, they are responsible for project accuracy and communication with Project Managers and Business Development Representatives ensuring that the job is sold in a timely manner.

Key Responsibilities

Response & Customer Care

● Respond promptly to water, fire, mold and environmental losses.

● Ensures the property is secured and safe upon arrival.

● Facilitates a positive customer experience through reassurance, explaining next steps and setting expectations during high – stress situations.

● Acts as the initial contact for homeowners and / or property managers.

Assessment & Documentation

● Perform a thorough inspection to identify source of loss, category and class of loss.

● Assess affected materials, structural components and contents.

● Identifies potential health and safety risks (electrical hazards, contamination, mold risk, etc.)

● Determines scope of job to be performed, if mitigation can be completed immediately

● Maintain detailed job notes, photos, and moisture readings in DryBook and DASH, ensuring consistency with Xactimate.

Scope of Work Development

● Develop a clear, accurate scope of work for mitigation and restoration.

● Determine required equipment (air movers, dehumidifiers, etc.).

● Define demolition needs, drying strategies and monitoring requirements.

● Ensure damage sources and migration lines are clearly defined.

Documentation & Reporting

● Accurately create a job in DASH and / or DryBook (in the event of a water loss).

● Capture detailed photos, moisture readings and job notes.

● Provide detailed summaries for internal teams, insurers or adjusters as required.

Qualifications

● Proven ability to manage multiple projects simultaneously.

● Comprehensive understanding of water, fire, and mold restoration processes.

● Proficiency in DASH, Xactimate, DryBook and MS Office.

● Excellent communication, organization, and client service skills.

● Strong attention to detail, documentation, and compliance accuracy.

● Effective decision-making and problem-solving skills.

● IICRC Certified Water Damage Restoration Technician (WRT)

Nice to have:

• Applied Structural Drying Technician (ASD)

• Applied Microbial Remediation Technician (AMRT)

• Fire and Smoke Damage Restoration Technician (FSRT)

● Able to work independently and collaboratively. Valid driver’s license and reliable transportation required.

● Nice to haves:

• Applied Structural Drying Technician (ASD)

• Applied Microbial Remediation Technician (AMRT)

• Fire and Smoke Damage Restoration Technician (FSRT)

• Xactimate knowledg

Compensation: $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO® Springfield/Greene County, Nixa/Branson, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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