Training and Development Manager
Full Time • Grand Rapids
Responsive recruiter
Benefits:
- Professional Development
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Training and Development Manager – Support Staff, Empower Teams
Are you a passionate and experienced Training and Development professional who thrives on empowering people, enhancing skills, and driving continuous learning? Do you enjoy making a meaningful impact by designing effective training programs, fostering professional growth, and building a culture of development and excellence?
Join our veteran-led, family-owned SERVPRO franchise team! As the Project Manager, you’ll orchestrate daily operations, mentor employees, and deliver exceptional service—making fire and water damage feel “Like it never even happened!”
Why You’ll Love This Role
- A People-First Culture: Join a collaborative, learning-focused team that values empathy, inclusion, and the continuous development of its people.
- Strategic Impact: You’ll design and lead impactful training initiatives that upskill teams, support career growth, and cultivate a culture of learning and high performance.
- Continuous Growth: Deepen your expertise in instructional design, leadership development, and organizational learning—this is a purpose-driven career, not just a job.
What You’ll Do
- Ensure and maintain compliant employment files and records accuracy
- Manage and solve employee relations issues
- Answer employee payroll, benefits, and basic HR questions
- Ensure accurate completion and filing of onboarding paperwork
- Assigning uniforms and tools to employees
- Assist with payroll as needed
- Fulfill hiring needs through various recruiting efforts which may include - online hiring platforms, attending career fairs, networking opportunities and conducting interviews.
- Conduct jobsite production and safety check-ins
- Conduct jobsite training
- Conduct safety training, set up OSHA mandated in-house training
- Conduct staff check-ins
- Ensure employee compliance with company policies and procedures
- Register / Sign up employees for continuing education opportunities
- Assist technicians load work vehicles at beginning of workday and sign out equipment as needed
- Provide day-to-day performance guidance to employees
- Assisting crews in the field complete mitigation work as needed
- Perform other job duties as assigned
What You Bring
- High school diploma/GED required; Associate’s or Bachelor’s degree in a related field preferred.
- 3+ years of personnel development and employee training experience.
- Strong leadership abilities, detail orientated, and process-driven mindset.
- Excellent organizational, communication, multitasking, and ethical work habits.
- Valid driver’s license.
Schedule
Full-time, between the hours of 7AM–7PM (Mon–Fri), minimum 40hrs/week. Expect occasional evenings and travel in service areas.
Physical Demands
Frequent sitting, typing, walking between offices and using phone/computer. Occasional lifting up to 50 lbs, utilizing SERVPRO Solvents, hand tools and equipment. This is an office and hands-on role mixed with management duties.
Full-time, between the hours of 7AM–7PM (Mon–Fri), minimum 40hrs/week. Expect occasional evenings and travel in service areas.
Physical Demands
Frequent sitting, typing, walking between offices and using phone/computer. Occasional lifting up to 50 lbs, utilizing SERVPRO Solvents, hand tools and equipment. This is an office and hands-on role mixed with management duties.
Ready to Inspire Growth and Learning?
If you're passionate about developing people, building engaging learning experiences, and driving organizational growth through education—this role is for you. You bring the vision and expertise; we’ll provide the platform, support, and opportunities to make a lasting impact.
If you're passionate about developing people, building engaging learning experiences, and driving organizational growth through education—this role is for you. You bring the vision and expertise; we’ll provide the platform, support, and opportunities to make a lasting impact.
Apply Now
Send your resume and showcase your HR expertise, team development experience, and any relevant certifications in human resources or leadership. Tell us why you’re ready to elevate our people and strengthen our culture—and together, we’ll build a workplace where every team member thrives.
Compensation: $50,000.00 - $60,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Career Development
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Being Part of a Team
Stability & Growth