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Job File Coordinator Brooklyn

Job File Coordinator

Full Time • Brooklyn
Benefits:
  • 401(k)
  • Health insurance
  • Paid time off
Servpro of Northwest Brooklyn is hiring a Job File Coordinator!
 
Benefits
  • Health Insurance
  • 401K
  • Paid time off
And more!
 
The Job File Coordinator is the key player in our office operations. In this role, you’ll serve as the backbone of our mitigation projects, ensuring they progress smoothly from start to finish. You’ll be responsible for managing compliance documents, coordinating schedules, and facilitating clear communication between project managers, technicians, customers, and adjusters. Your work keeps every project organized, on track, and set up for success.  This is a fast-paced and challenging role, best suited for candidates who are detail-oriented and able to remain calm under pressure. 
 
Key Responsibilities
  • Responsible for clear and efficient project communication with the customers and insurance adjusters
  • Maintain and monitor job statuses 
  • High level customer service
  • Review and validate job site documentation 
  • Review completed job files for accuracy
  • Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
  • Collaborate and assist with other departments, as needed
  • Answer phones
  • Schedule appointments and maintain calendar
  • Maintain a work in progress board
 
Position Requirements
  • High school diploma/GED (preferred)
  • At least 1 year of customer service and/or office-related experience 
  • Ability to multitask and to remain detail orientated
  • Must be knowledgeable in relevant computer applications (MS Office, project management tools)
  • Ability to learn new software 
  • Must pay attention to detail
  • Strong organizational and multitasking skills 
  • Excellent written and verbal communication 
 
Skills/Physical Demands/Competencies
Experience using estimating platforms such as Xactimate and Symbility is preferred but not required.
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
 
Each SERVPRO® Franchise is Independently Owned and Operated. 
 
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
 
Compensation: $35,000.00 - $45,000.00 per year




All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth