Administrative Assistant

• Keep job files organized, accurate, and compliant with insurance carrier and company standards
• Track project milestones, change orders, permits, authorizations, and required documentation
• Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothly
• Support Project Managers with scheduling, documentation, billing preparation, and administrative coordination
• Review job files for accuracy and completeness before billing and audits
• Monitor multiple active projects while ensuring deadlines and service standards are met
• Help deliver an outstanding customer experience from first notice of loss through project completion
  
  

• Experience in construction, restoration, insurance, property management, or administrative support is preferred, but not required
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Comfortable using Microsoft Office and learning new software systems (experience with restoration software or Xactimate is a plus)
• Detail-oriented, dependable, and able to thrive in a fast-paced environment
• Someone who takes pride in getting the details right, follows through without being asked, and genuinely enjoys helping people during stressful situations
  
  

• A clearly defined career path into our Job File Coordinator program with opportunities for advancement
• Comprehensive, hands-on training in the restoration and insurance industry
• Medical insurance available after eligibility requirements are met
• Company-paid employee dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), paid sick time, and paid holidays
• A supportive, team-oriented culture where your contributions are valued
• The opportunity to make a meaningful difference by helping families and businesses recover after fire, water, mold, and storm damage