Benefits:

Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

Position Title:

Project Coordinator & Lead Intake Specialist (Hybrid Role)

Overview

The Project Coordinator & Lead Intake Specialist is responsible for managing incoming leads, qualifying potential projects, and coordinating project schedules from start to finish. This role bridges the gap between sales, operations, and field teams—ensuring a smooth transition from lead intake to project completion. In addition, this role will handle essential project documentation, code compliance research, and direct communication with customers, insurance adjusters, and other stakeholders.

Key Responsibilities

Lead Intake & Qualification

Receive and respond promptly to incoming leads via phone, email, and online inquiries.
Gather essential project details, including customer information, service needs, timelines, and urgency.
Qualify leads by confirming service area, project type, and scope.
Enter and maintain lead data in the CRM system with accuracy.
Assign leads to the appropriate sales or project manager.

Project Coordination

Schedule site inspections, assessments, and work start dates in coordination with operations.
Maintain the project calendar to avoid conflicts and ensure resource availability.
Communicate project timelines and expectations to clients and internal teams.
Track project progress and provide regular updates to stakeholders.
Ensure all required permits, documents, and customer approvals are obtained before work begins.

Documentation & Technical Support

Upload and organize project files, including construction drawings, estimates, and supporting documents.
Conduct and document code enforcement research to ensure compliance with local, state, and federal regulations.
Facilitate clear, documented communication with insurance adjusters regarding project scope, changes, and approvals.
Maintain organized records of all customer and adjuster correspondence for each project.

Client & Stakeholder Communication

Serve as the primary point of contact during the intake and scheduling phases.
Provide customers with clear information about processes, next steps, and expected timelines.
Address client questions or concerns promptly, escalating issues when needed.
Build and maintain professional relationships with insurance representatives, subcontractors, and code enforcement officers.

Reporting & Administrative Tasks

Generate weekly reports on lead conversion, scheduling efficiency, and project status.
Assist management with data tracking for KPI measurement.
Ensure all project records are updated and accessible for auditing or compliance checks.

Skills & Qualifications

Strong organizational and multitasking skills.
Excellent written and verbal communication abilities.
Proficient in scheduling software, CRM systems, and Microsoft Office/Google Workspace.
Ability to manage multiple projects and deadlines simultaneously.
Strong problem-solving skills with a proactive approach.
Knowledge of construction terminology, permitting processes, and insurance claim procedures preferred.
Previous experience in project coordination, customer service, or construction/restoration preferred.
College degree preferred but not required.

Performance Metrics

Lead response time.
Lead-to-project conversion rate.
On-time scheduling and project start rate.
Accuracy and completeness of project documentation.
Client and adjuster satisfaction scores.

Compensation: $50,000.00 - $65,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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