Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Vision insurance

SERVPRO of the Saint Croix Valley Office Manager

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Office Manager. In this position, you will make a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent attention to detail, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities

GENERAL
Receive and manage inbound phone calls or requests
Perform detailed and accurate data entry
Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
Manage subcontractor certifications, insurance and other documentation
Act as the Subject Matter Expert for all office related technology and processes
Ability to problem solve
Perform ad-hoc projects
Collaborate and assist other departments, as needed
JOB FILE COORDINATION
Monitor job file status to ensure accuracy in all job file documentation daily
Communicate with crews to ensure all required documentation is captured on site at point of task
Create/review estimate based on scope and photos
Maintain accurate work in progress board for all active leads/projects
Monitor and ensure all client requirements are followed
Maintain internal and external communications with all stakeholders
Review timestamps and other datapoints to reflect accurate reporting
Complete and review job file documentation for final upload and the audit process
Perform internal audit of all projects to ensure estimate captures all work performed
Perform all job close-out activities
ACCOUNTING
Create invoices
Perform basic A/R collections
MARKETING
Provide excellent customer service and monitor online reviews
Manage disposition and lead sources
Assist with marketing efforts including database quality control
HR
Assist in employment recruiting activities
Provide HR administrative support
Manage employee onboarding and training

Position Requirements

2+ year(s) of administrative or office-related experience
Excellent organizational skills and strong attention to detail
Problem solving and self-guided learning skills
Being comfortable taking charge of new initiatives and guiding the team through change
Knowledge of basic accounting and bookkeeping software
Possess polite, confident, and excellent customer service skills
Experience in service industry environment
Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to quickly learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED
Able to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required

Pay Rate

Competitive pay based on experience

SERVPRO of the Saint Croix Valley is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

Compensation: $60,000.00 - $75,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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