Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

SERVPRO of Wolfe Restoration, Inc. Call Center Operator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

Answer all incoming calls for the business
Provide excellent customer service by listening to the customer’s needs, being knowledgeable of services offered, and communicating clearly
Complete necessary documentation for new customer leads and job referrals
Maintain constant and prompt communication with dispatch team regarding new and existing leads/jobs
Utilize industry specific systems/software/applications including but not limited to Microsoft Suite, Google Sheets, and Drybook
Perform general office duties as necessary

Position Requirements

High School Diploma or GED
Verbal and written communication skills
Interpersonal and customer service skills
Ability to answer a high volume of calls and/or emails daily
Attentiveness to detail
Multitasking and organizational skills

Hours

40 hours/week, flexible to work overtime when required
Vary between 4 p.m. - 12:30 am.

Pay Rate

Competitive pay based on experience

SERVPRO of Wolfe Restoration, Inc. is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

This is a remote position.

Compensation: $18.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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