- Prepares, review and mails/emails monthly customer statements.
- Reaches out to customers/insurance adjusters to collect unpaid invoices.
- Posts customer payments by recording cash, checks, and credit card transactions.
- Posts revenues by verifying and entering transactions.
- Updates receivables by totaling unpaid invoices.
- Verifies the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers.
- Resolves valid or authorized deductions by entering corrections to customer accounts.
- Resolves customer accounts by examining payment plans and payment history to determine if collection letters need to be sent out on delinquent accounts.
- Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, and preparing reports.
- Assists other finance areas such as accounts payable.
- Researches and negotiates chargeback claims.
- Review outstanding invoices and send data to collections attorneys, as needed.
- Support the month-end close processes.
- Other duties as assigned.
- High School Diploma, GED, or High School Equivalence Certificate.
- College level accounting coursework or a Bachelor’s degree in Accounting preferred.
- 3+ year(s) of experience with QuickBooks Pro® (most recent versions)
- 2+ years of experience with collection activities
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- 401k +matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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