Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

Summary
We are seeking a highly organized and customer-focused Administrative Assistant to join our team. In this role, you will handle a variety of office administrative tasks, ensuring seamless operations related to customer calls, job management, scheduling, and customer satisfaction. The ideal candidate will be detail-oriented, proactive, and dedicated to delivering exceptional service.

Primary Responsibilities:

Phones/Scheduling
- Answer phones, provide outstanding customer service, and maintain a log of all calls.
- Coordinate scheduling by supporting the Dispatcher to optimize crew utilization and ensure balanced job scheduling.
- Support fleet maintenance scheduling, vehicle registration, and GPS tracking (as requested).
- Manage the Work-in-Progress (WIP) board, keeping teams updated on daily schedules and job status.
Job File Management
- Complete FNOL documentation, ensuring accurate entry of customer and loss data into the system.
- Prepare job paperwork for crews and estimators, ensuring all required forms are sent to the job site.
Financial Administration (as requested)
- Bill customers for services, ensuring timely invoicing.
- Assist with Accounts Receivable to keep accounts current as needed.
Office Administration
- Maintain an organized file system and manage the company calendar, booking meetings and travel.
- Handle outgoing and incoming mail, emails, and faxes, ensuring timely correspondence with customers and team members.
- Monitor office and general supply inventory to ensure employees have what they need to stay productive.

Required Experience and Skills:

Minimum of 2 years of administrative experience.
Exceptional customer service skills and strong verbal and written communication abilities.
Ability to multitask in a fast-paced environment and prioritize responsibilities efficiently.
Strong organizational skills with a focus on detail and accuracy.

Why Join Us?
We are committed to providing a supportive and collaborative work environment where every team member can thrive. If you're a motivated individual looking to make a difference, we encourage you to apply and be part of a growing team that values professionalism, teamwork, and customer satisfaction.

Compensation: $17.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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