Responsive recruiter

Benefits:

401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

SERVPRO Team Fletcher is hiring a Construction Job File Coordinator! This office-based position needs a person who loves to help customers and is knowledgeable in computer job tracking. If you are a detailed, accurate, organized person with a strong sense of urgency to help customers who are in difficult situations, the You could be our Hero!

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Restoration and Management to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Key Responsibilities

Responsible for clear and efficient project communication with the customer, insurance adjusters, and project stakeholders
Daily project(s) oversight to include monitoring status, audit, and work-in-progress
Create/review preliminary estimate using estimating software
Review and validate job site documentation
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing
Collaborate and assist with other departments, as needed

Position Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required
Experience in job file processes a plus
Ability to multitask and to remain detail orientated
Must be knowledgeable in Microsoft Office and able to learn multiple proprietary software systems
Proficiency in using various digital tools and technologies to complete job tasks efficiently
Experience in the restoration, construction, or insurance industry is preferred

Skills/Physical Demands/Competencies

This is a full-time sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing on a stepstool as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.

Compensation: $17.00 - $18.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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