Benefits
- Supplemental Health
- PTO
- Paid Holiday
- Matching 401K
- OT Available
- Answer Phones, provide first-rate customer service, and maintain daily work order.
- Schedule coordination.
- Manage work-in-progress (WIP) board
- Complete FNOL documentation
- Prepare job paperwork for Crew/Estimator.
- Prepare work orders
- Create and complete estimates.
- Job file documentation management
- Job file communication with Management and Technicians
- Confirm subcontractor activity
- Perform job completions (i.e., Uploads & Final Submissions)
- Maintain and organize file system
- Maintain company calendar/schedule
- Assist in Communicating with Clients and Insurance Adjusters
- Review and route Bulletins
- Maintain company dispatch
- Maintain proper on-hand delivery of office and general supplies
- Assist with outgoing and incoming mail, e-mail, and faxes
- Maintain National Accounts Program Agreement (NAPA) green status
- Maintain compliant Third-Party Program Status
- Maintain Franchise specific compliance documentation
- Assist in billing customers for service
- Assist with accounts receivable
- Assist with AR meetings – when needed
- Assist as needed with new hire questions
- Perform computer back-ups and tests of back-ups
- Complete personal daily work order
- Other things as requested
- Office Experience is a plus
- First-rate customer service track record
- Effective written and oral communication
- Math skills
- Critical thinking and problem-solving skills
- Team Player
- Familiar with Microsoft Office
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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