Benefits:

401(k)
Company parties
Dental insurance
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Summary

Join our office team!

This individual plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration, compliance documentation, and HR support.

Primary Responsibilities

· Answer phones, provide exceptional customer service, and maintain a detailed call log

· Assist in coordinate schedules to optimize work efficiency and balanced job scheduling

· Complete First Notice of Loss (FNOL) documentation accurately

· Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs

· Manage franchise-specific compliance documentation and track fixed assets

· Manage accounts payable and assist with accounts receivable and payments if needed

· Handle daily bookkeeping, prepare financial reports, and manage petty cash using QuickBooks

· Administer payroll and ensure timely submission of Royalty Reports

· Maintain an organized file system and company calendar/schedule

· Manage outgoing/incoming mail, email, and faxes, as well as review and route Bulletins

· Assist HR and other office roles as necessary

· Coordinate computer and software upgrades/installations

· Perform regular computer backups and tests for data recovery

· Coordinate Franchise website maintenance and perform public relations activities

· Conduct 6-month recalls enhancing customer relationships and seek additional sales opportunities

· Perform other job duties as assigned

Education and Experience Requirements

· High school diploma or equivalent required QuickBooks certified preferred
· Proven experience in administrative roles, preferably in a fast-paced office environment
· Familiarity with basic accounting principles, bookkeeping, and financial reporting
· Proficiency in computer applications and ability to adapt to new software applications
· Excellent communication, organizational, and multitasking skills
· Attention to detail and problem-solving skills

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday, 40 hours per week minimum.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of

Compensation: $19.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO® Springfield/Greene County, Nixa/Branson, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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