SERVPRO of Bear/New Castle is hiring a Job File Coordinator - Construction Division

Benefits

SERVPRO of Bear/ New Castle offers:

Competitive compensation
Superior benefits
Career progression
Professional development

And more!

About the Company: SERVPRO is a renowned leader in the restoration industry, specializing in fire, water, mold, and storm damage restoration services. With an unwavering dedication to excellence and a strong focus on delivering exceptional customer service, Servpro has earned the trust of homeowners and businesses across the nation. Our Construction Division is driven by a passion for providing top-notch construction services, ensuring a seamless and efficient recovery process for our clients.

As a Job File Coordinator in our Construction Division, you will play a pivotal role in maintaining organized and accurate documentation throughout various construction projects. Your attention to detail and exceptional organizational skills will be instrumental in ensuring smooth project execution and regulatory compliance. We are seeking a highly motivated individual who thrives in challenging situations, enjoys meeting new people, and possesses excellent communication skills. As a serious multi-tasker, you will have the opportunity to work with a dynamic team and exceed expectations daily. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment and be our perfect hero!

Key Responsibilities

1. Project Documentation Management

Create, manage, and update project files, including permits, contracts, plans, specifications, and other essential documentation.
Track and organize project timelines, milestones, and deliverables.
Conduct regular job file audits to ensure compliance with company standards and regulatory requirements.
Manage digital and physical filing systems, ensuring easy retrieval and accessibility of project files.

2. Customer Satisfaction and Coordination

Assist with customer service and manage the customer experience.
Monitor and ensure client requirements are met and exceeded.
Coordinate and schedule all required activities.

3. Project Initiation and Planning

Enter leads/jobs into the operating system and ensure accurate project information.
Schedule initial visits with customers and Project Managers (PM).
Educate customers about the project process.
Create, review, and validate project file documentation.
Confirm the completion of the project scope of work with PM.
Maintain effective communication with customers and clients.

4. Subcontractor and Vendor Management

Interface with subcontractors for availability and requirements.
Manage the onboarding and maintenance of subcontractors' insurances and licensing.
Collaborate with vendors, subcontractors, and suppliers to obtain and manage necessary documentation.

5. Project Execution and Communication

Update project budgets as needed.
Order materials and supplies as required.
Maintain and update project schedules and timelines.
Assist in identifying and qualifying resource providers.
Validate completed purchase order documentation.
Keep customers and clients informed about contract status with any change orders.
Maintain Work-in-Progress (WIP) report.
Manage internal and external communications related to projects.
Maintain a communication log to track important interactions.
Prepare project reports as necessary.
Review file documentation and update as needed upon project completion.
Manage collections activities.
Perform project close-out tasks.

Position Requirements

Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
High school diploma or equivalent; additional relevant certifications or courses are a plus.
Proven experience in administrative roles, preferably in the construction industry.
Strong organizational skills with a keen eye for detail.
Proficiency in using document management software and office productivity tools.
Excellent communication skills, both written and verbal.
Ability to work collaboratively within a team environment.
Demonstrated ability to handle multiple tasks and prioritize effectively.
Knowledge of construction permits, regulations, and industry terminology is advantageous but not required
Previous experience in the construction industry and/or the service industry is also helpful but not required.
Ability to multitask and to remain detail orientated.

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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Are you at least 18 years old?*

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Do you have any prior experience in fire, water, mold remediation, or reconstruction?*

Can you perform the physical requirements of this job, which may include lifting heavy objects, prolonged standing, and working in various weather conditions?*

Are you comfortable working in potentially hazardous environments, such as fire, water, and mold-damaged sites?*

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WHY CONSIDER A CAREER WITH SERVPRO?

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Being Part of a Team

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