Benefits:

Life Insurance
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Do you love helping people through difficult situations?

Then, don't miss your chance to join our franchise as a new Project Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, and has a drive for excellence and superior customer service. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued employee, you will receive competitive pay with opportunity to learn and grow.

Primary Responsibilities

Manage the end-to-end claims process for commercial and residential properties, including Mitigation, Reconstruction, Contents, and other Environmental work
Receive, enter, route, and track emergency and non-emergency leads, jobs, and project referrals, and assign priority responders
Provide exceptional customer service by explaining claims procedures, scheduling work, conducting follow-ups and consultations, and maintaining customer check-ins
Maintain, organize, and ensure accuracy of project files (digital and non-digital), including field documentation, photos, scope notes, correspondence, and relevant forms
Maintain awareness of company-specific project cycle times for each phase
Create detailed project records, log notes, document stakeholder communication, and update project files daily in WorkCenter and other TPA platforms
Perform follow-up activities to gather missing data from various sources, including the Operations team, Estimators, clients, and insurance partners not obtained during the initial contact
Monitor all purchase orders, including subcontractor invoices, and track material receipts
Conduct daily reviews of compliance tasks, project statuses, works in progress, and update completion percentages
Initiate and send invoices for completed projects, including deposits or progress billings per contract schedules
Document and address customer service issues and complaints, tracking actions taken, follow-ups, and resolutions
Review and communicate job management reports with the team
Perform file closeouts, ensuring accurate dates, checking margins, and conducting accuracy and completeness audits
Handle general administrative tasks as required, such as preparing reports, correspondence, document copying and filing, data entry, and spreadsheets
Various other tasks as assigned

Position Requirements

2+ year(s) of experience in a customer service, administrative or clerical role
Experience with project management, job file processes and quality assurance
Restoration/Construction industry experience a plus
Strong communication skills, both written and verbal
Exceptional interpersonal and customer service abilities
Outstanding organizational skills with keen attention to detail
Proven time management expertise, consistently meeting deadlines
Solid analytical and problem-solving capabilities
Effective task prioritization and delegation skills
Adaptable in high-paced and occasionally stressful environments
Proficiency in Microsoft Office Suite or related software
Ability to learn new software
Minimum of HSD/GED
Ability to successfully complete a background check subject to applicable law

Hours

Normal Working Hours - 40 Hours/week, Monday to Friday 8 AM to 5 PM
Flexibility to work overtime when required, including occasional on-call phone rotation responsibilities
Additional compensation or time-off arrangements may be applicable for on-call periods

Compensation: $20.00 - $26.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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