- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Answer customer calls.
- Open job files and monitor status.
- Ensure customer requirements are followed.
- Review and validate initial field documentation.
- Create preliminary estimates.
- Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated.
- Prepare job file reports, perform job file backups, and complete the job file audit process.
- Complete and review job file documentation for final upload and audit process.
- Close out jobs.
- Make collection calls.
- Collaborate with Contents Department.
- Draft correspondence and create reports as needed.
- An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence.
- A low drama threshold. We are here to enjoy each other and our work, not create problems.
- That positive team attitude! We work hard, we have fun, and we have each other’s backs!
- The desire to learn, grow and develop your career
- Two or more years of administrative, organizational office-related experience.
- Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful.
- Experience with writing estimates, job file processes, and quality assurance, a plus.
- Outstanding written and verbal communication skills, including proper pronunciation and grammar.
- Ability to maintain a consistently courteous and professional tone of voice.
- Ability to remain calm and professional during tense or stressful situations.
- Excellent organizational skills and strong attention to detail.
- Ability to work in a fast-paced, team-oriented office environment.
- Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
- Ability to learn new software, including Xactimate and other restoration proprietary software.
- Ability to complete an acceptable background check subject to applicable laws.
What we offer:
- A friendly and fast-paced work environment.
- A competitive salary.
- Medical, dental, and vision insurance.
- 401(k) plan with a generous employer match.
- Access to training for personal and professional development.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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