- Competitive compensation
- Superior benefits
- Career progression
- Professional development
- Provide an outstanding customer service experience through communication from the first Quality Assurance call through the final collection of the project.
- Support, facilitate, and coordinate the work of multiple Project Managers and their
- Identify and remove barriers for successful completion of overall
- Review internal & external project communication and
- Prepare and update project reports as they pertain to Accounts Receivable
- Prepare and/or track project documentation; contracts, invoices, submittals, estimates, change orders, supplements, etc.
- Assist Operation Analyst with securing necessary or missing documentation from customers and clients.
- Perform customer billing and collections, meeting company cycle times and
- Perform collection procedures for account receivable files per the AR Process
- Respond and document customer and client account inquiries and provide or seek resolution in a timely and professional manner.
- Meet weekly with the OM to discuss customer service and accounts receivable
- Meet monthly with OM and all PCs to discuss SOPs, efficiencies, inefficiencies, best practices, and other areas of discussion as warranted.
- Perform work in complete and consistent adherence to company standards and developed Office SOPs.
- Maintain company
- Answer phones and handle incoming calls, as
- Attend company
- Perform general office duties, such as drafting correspondence, filing, and creating reports as
- Assist with daily housekeeping of the
- Prepare and send invoice documents based upon documentation
- Working Relationships and Scope
- Facilitate collaborative relationships among internal team and
- Reviews customer satisfaction with Marketing to assist in follow-up of COI’s.
- Coordinates with Project Manager and customer for timely collection of project
- Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group Adaptable and able to think on their feet. Able to effectively communicate with customers in understandable terms.
- Written Communication – Writes clear, precise, well-organized letters and The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
- Team Building – Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or Shares credit for accomplishments.
- Planning & Organizing – Has the ability to see the overall job from start to Understanding the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
- Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
- Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work Effectively uses communication devices and technology to collect, review and forward field activity reporting.
- Three (3) to five (5) years of experience working in the construction or restoration industry a plus
- Financial Reports and Budgeting Understanding of financial reports
- Proficient technical skills, experience, and certification in the areas of service the company
- Adequate math
- Wins by creating advocates, not enemies, when negotiating
- Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.
- Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.
- None required for this position
- The work of this position is predominantly carried out in an office environment. Occasional exposure to the shop where vehicles and equipment are housed and maintained is
- Noise level in the work environment is usually
Flexible work from home options available.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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