- Answer and distribute calls with a high level of customer service
- Document leads in WorkCenter and maintain the Work In Progress board
- Track payments and keep average days of collection on Accounts Receivable below 30 days
- Accounting & HR Administration paperwork
- Coordinate and maintain company calendar and franchise communication
- Make sure active jobs are properly scheduled with no conflicts
- Manage invoicing, accounts payable, accounts receivable, and cash management
- Categorize expenses, maintain all receipts, and make sure bills and invoices are paid on time
- Submit monthly sales tax return filings as well as monthly Royalty Reports
- Manage timesheets, deductions, and bi-weekly payroll
- Manage 401K and Health Insurance plans and payments
- Ensure employment files and records are accurate
- Assist with duties in warehouse and for customer contents/non-salvageable lists
- Assist with entering data for estimates
- Other duties as assigned
- 2+ year(s) of office, accounting, or customer service management experience
- 2+ year(s) of QuickBooks® experience
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Experience in building a strong team with tangible leadership skills
- Remediation experience is preferred.
- Solid organization and planning capabilities, strong attention to detail
- Demonstrated history of ability and growth in managing an office environment
- Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
- Very self-motivated and goal-oriented with ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Ability to learn new software and proprietary software
- Experience in customer service industry environment a plus
- College degree desirable
- Ability to successfully complete a background check subject to applicable law
- 40 hours/week, flexible to work overtime when required
Competitive based on experience.
Profit Sharing
Monday to Friday
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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