SERVPRO® of Omaha Southwest & Omaha West/Saunders County - Executive Office Manager

Do you love working with people? Do you want to be a leader in a great company?

Then, don’t miss your chance to join our franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We're seeking someone who is a rare “high achiever” to fill a key role. As the Office Manager, you will manage the franchise office team to perform all accounting functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on QuickBooks®, Microsoft Office, and proprietary software. In addition, you will ensure all employee and company files are properly filed and contain all required documentation.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Primary Responsibilities

Answer and distribute calls with a high level of customer service
Document leads in WorkCenter and maintain the Work In Progress board
Track payments and keep average days of collection on Accounts Receivable below 30 days
Accounting & HR Administration paperwork
Coordinate and maintain company calendar and franchise communication
Make sure active jobs are properly scheduled with no conflicts
Manage invoicing, accounts payable, accounts receivable, and cash management
Categorize expenses, maintain all receipts, and make sure bills and invoices are paid on time
Submit monthly sales tax return filings as well as monthly Royalty Reports
Manage timesheets, deductions, and bi-weekly payroll
Manage 401K and Health Insurance plans and payments
Ensure employment files and records are accurate
Assist with duties in warehouse and for customer contents/non-salvageable lists
Assist with entering data for estimates
Other duties as assigned

Position Requirements:

2+ year(s) of office, accounting, or customer service management experience
2+ year(s) of QuickBooks® experience
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Experience in building a strong team with tangible leadership skills
Remediation experience is preferred.
Solid organization and planning capabilities, strong attention to detail
Demonstrated history of ability and growth in managing an office environment
Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
Very self-motivated and goal-oriented with ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Ability to learn new software and proprietary software
Experience in customer service industry environment a plus
College degree desirable
Ability to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required

Pay Rate
Competitive based on experience.

Benefits:

· 6 Paid Holidays

· Paid Time Off

· 401K w/ Matching

· Dental Insurance

· Vision Insurance

· Health Insurance

Profit Sharing

Job Type: Full-time

8 hour shift
Monday to Friday

Work Location: One location

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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