If you like to help people through difficult situations then come join our team at Servpro of Augusta/Waterville, the premiere restoration and cleaning company in the area. We are looking for an Estimator/Production Manager to join our team. At Servpro of Augusta/Waterville, you will be part of a team of quality people who focus on excellent service, integrity, and mutual respect. 

The Production Manager/Estimator oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Training and development program available, which can include industry certifications.

Primary Responsibilities

·         Manage the customer experience and overall customer satisfaction. 

·         Manage the client experience and overall client satisfaction. 

·         Provide priority response to potential customers. 

·         Develop scope of work for projects and review estimates. 

·         Negotiate customer and/or client approval of project scope and estimate. 

·         Schedule crews and resources to provide service on active projects. 

·         Coordinate and oversee the production of services with crews and subcontractors. 

·         Document and/or review job file to support the services provided. 

·         Maintain communication with internal and external stakeholders.  

·         Manage production expenses. 

·         Manage equipment and materials.  

·         Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times. 

 

·         Effective written and oral communication

·         Intermediate math skills

·         Experience in cleaning/restoration preferred

·         High school diploma/GED

·         IICRC certifications preferred

·         Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

·         Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

·         Ability to sit/stand/walk for prolonged periods of time

·         Ability to repetitively push/pull/lift/carry objects

·         Ability to work with/around cleaning products/chemicals

·         Ability to travel locally and out of state when necessary

·         Ability to successfully complete a background check subject to applicable law