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Benefits:

401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Summary

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

1. Receptionist

a. Receive and enter lead calls and job referrals (FNOL)

b. Perform excellent customer service

c. Receive general phone calls and greet visitors

d. Document calls for weekly call log report

2. Dispatch and Pending Follow-Up

a. Dispatch lead calls and job referrals

b. Track pending lead calls and job referral follow-up

c. Analyze dispatch report

3. Schedule Tracking and General Administration

a. Coordinate production schedule and monitor logistics

b. Coordinate on-call schedule

c. Perform general administration

Necessary Experience and Skill Set

· A minimum one year of business experience

· Superb customer service, administrative, and verbal and written communication skills

· Experience in the commercial cleaning and restoration or insurance industry is required

Formal Education/Training

· High school diploma/GED

· Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 7:45 a.m.– 5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs. On call rotation and will be provided a work cell phone and laptop or iPad.

Compensation: $15.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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How many years of experience do you have with home insurance - policies or claims?*

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less than 1 year

1 - 3 years

more than 3 years

Are you willing and able to commute to our office?*

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?*

Do you hold a valid driver’s license?*

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Are you willing to work weekend shifts?*

Are you available to work evening shifts during the week (Monday-Friday)?*

Our employment process requires a drug screen. Are you willing to proceed with this application?*

Do you have any alcohol related convictions on your driving record (i.e. DUI, DWI)?*

This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment?*

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Do you have reliable transportation to and from work?*

How many years of administrative experience do you have?*

Explain your past jobs and how it relates to this particular position.*

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What assets do you think you bring to this company?*

What job responsibilities and duties do you excel at?*

What are the key motivators in your professional life that motivates you to perform at your best?*

How many years of Customer Service experience do you have?*

How would you define customer satisfaction?*

What is your experience level with Excel?*

Are you comfortable with computers, email, using the internet, and learning new computer programs?*

Are you proficient with Microsoft Excel and Outlook?*

Are you currently certified in your profession?*

Do you have a good aptitude for consumer electronics, such as laptops, home computers, cell phones, etc.?*

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Are you at least 18 years old?*

Do you hold a valid driver’s license and clean driving record?*

Are you available to work on weekends?*

How close do you live to the city at which you are applying?*

How many years of experience do you have in the restoration industry?*

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development

Service to the Community

Being Part of a Team

Stability & Growth

Office Receptionist & Dispatcher

Picture yourself here fulfilling your potential.

Or apply here.

Yes, Text Me!

Let Us Text You!

WHY CONSIDER A CAREER WITH SERVPRO?