Benefits:

401(k)
Dental insurance
Free food & snacks
Health insurance
Paid time off

Join Our Team as a Dispatch Receptionist at SERVPRO® of Alexandria!

Do you enjoy helping people through challenging situations? This is your chance to make a real difference! At SERVPRO®, we’re driven to make fire and water damage "Like it never even happened."

We’re looking for someone who:

Thrives under pressure and enjoys meeting new people
Communicates clearly and professionally
Can juggle multiple tasks with ease
Is self-motivated and excited to go above and beyond

Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

Provide excellent customer service
Receive general phone calls and greet visitors
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing dispatch reports
Coordinate crew and job scheduling
Perform general administration duties
Assist other departments, as needed

Qualifications:

1+ year(s) of administrative or office-related experience and business experience
Working knowledge of current business software technologies is required
Experience in the commercial cleaning and restoration or insurance industry is desired
Customer service experience, quality assurance, and scheduling a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

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WHY CONSIDER A CAREER WITH SERVPRO?

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