Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Donation matching
Free uniforms
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Stock options plan
Training & development
Tuition assistance
Vision insurance
Wellness resources

Water Restoration Supervisor

Position Summary

The Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO® processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners.

Key Responsibilities

Job & Project Management

Manage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO® standards and company procedures
Respond promptly to service calls and establish efficient job flow on-site
Coordinate job requirements, resources, timelines, and labor needs
Manage job file documentation to ensure accuracy, completeness, and timely updates
Monitor and control production costs to meet project budgets

Team Leadership & Supervision

Communicate clear expectations to Production Technicians and supervise daily activities
Ensure production work is completed as scheduled and meets quality standards
Resolve job-site issues quickly and effectively as they arise
Promote accountability, productivity, and professionalism within the team

Customer Experience & Communication

Explain restoration processes and answer customer questions as needed
Monitor, communicate, and respond to customer needs or concerns to ensure satisfaction
Build and maintain strong relationships with residential, commercial, and insurance customers

Safety & Compliance

Identify safety hazards and implement appropriate control measures
Enforce all safety procedures to protect occupants, employees, and job sites
Ensure proper use and care of equipment, materials, and company assets

Facilities, Equipment & Housekeeping

Maintain cleanliness of vehicles, equipment, warehouse, and office areas
Protect and properly use all company equipment and materials

Sales & Marketing Support

Participate in sales and marketing activities, including add-on services and security checks
Identify opportunities to enhance customer value and job scope when appropriate

Qualifications

Effective written and verbal communication skills
Minimum of one (1) year of experience in cleaning/restoration required
IICRC certifications required
Ability to travel locally or out of state as business needs require

Physical & Work Environment Requirements

Ability to regularly lift 50 pounds and up to 100 pounds with assistance
Exposure to chemicals and restoration environments
Ability to walk, stand, drive, sit, climb, and work for extended periods
Ability to climb ladders and work at ceiling heights
Ability to work in confined spaces (e.g., crawl spaces)
Ability to perform repetitive pushing, pulling, lifting, and carrying tasks

Compensation & Growth

Competitive pay based on experience
Overtime opportunities available
Merit-based increases
Unlimited advancement opportunities

Employment Disclaimer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?

We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.

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