SERVPRO Restoration Project Manager

Do you love helping people through difficult situations? Then, don’t miss your chance to join our SERVPRO team as a Restoration Project Manager. As a Restoration Project Manager at SERVPRO of Belmont/San Carlos, San Leandro & Stockton, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. Our SERVPRO company owns 6 local franchises and is based in the San Francisco East Bay with offices in San Leandro and Hayward. Servicing the Bay Area region since 2005, our territory ranges from Redwood City/San Carlos, Belmont, Foster City, San Leandro, Newark, Fremont, Oakland and Livermore. We are one of the top SERVPRO franchises in California and continuing to grow. We are also a large loss franchise able to complete any sized restoration project from start to finish.

The Restoration Project Manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

Manage the customer experience and overall customer satisfaction.
Manage the client experience and overall client satisfaction.
Provide priority response to potential customers.
Develop the scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
Review job site documentation to support the services provided and ensure proper client requirements and billing process.
Maintain communication with customers, teammates, vendors and insurance representatives.
Manage production expenses including equipment, vehicles and other material assets.
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
Participate in recruiting, hiring and training production teammates.
Daily communication with technicians to obtain job status and updates.
Able to travel out of state if needed.
Available to work overtime as needed.
Train and manage personnel.
Continued development of leadership/management skills as well as restoration expertise.

Position Requirements

Effective written and oral communication with intermediate math and computer skills
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred, Xactimate® experience a PLUS! We will Train
Valid driver's license required
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive salary based on experience.

Compensation: $70,000.00 - $90,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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