Receptionist & Dispatch Coordinator

• Competitive compensation and employee benefits
  Paid training and professional development
  Career advancement opportunities
  Supportive, team-oriented work environment
  Opportunity for additional after-hours on-call shifts
  
  

• Answer incoming calls and greet visitors professionally.
  Assist customers with service requests and property damage emergencies.
  Collect accurate customer information and coordinate follow-ups.
  Communicate with customers, insurance representatives, and internal teams.

• Receive, document, and dispatch incoming job referrals and service requests.
• Coordinate appointments and emergency responses with field teams.
• Maintain accurate crew schedules, job statuses, and dispatch records.
• Monitor pending requests and follow up to ensure timely responses.
• Assist with scheduling field crews and on-call coverage.

• Enter and maintain accurate information in company systems.
• Monitor work-in-progress (WIP) boards and dispatch reports.
• Prepare reports, maintain records, and support daily office operations.
• Collaborate with other departments as needed.

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

• Previous dispatching or scheduling experience.
• Experience in restoration, construction, or insurance.
• Knowledge of the local geographical area.
• Bilingual English/Spanish skills.