Contents Manager
Winston-Salem
Contents Manager
Full Time • Winston-Salem
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
Job Description
You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:
You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:
- Hiring, training and managing technicians and laborers
- Cleaning and deodorizing fire damaged buildings and personal property
- Documenting, inventorying, cleaning, packing and managing personal property items
- Managing projects and communicating with customers, clients and vendors
- Scheduling and directing crew chiefs
- Completing job file documentation
- Building and maintaining relationships with clients and vendors to help build business
- Lead a team of hardworking individuals serving others within your community
- Be empathetic and show a sense of urgency while communicating through modern technology
Team Compensation and Benefits:
- Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
- Monthly cross-training opportunities to advance your career
- Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
- Paid training
- Referral program
- Great culture and team dynamic
- Bonus opportunities based on performance
Team Qualifications
- Experience managing fire cleaning and contents projects in the restoration industry
- Valid drivers license
- Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
- Must pass criminal background check
- 3+ years experience in Contents Restoration or Moving Experience
- Dedication to customer service
- Ability to lead others from diverse backgrounds
- Excellent written and verbal communication skills
- Ability to learn and implement software programs that track and identify contents
- IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
- Valid driver's license with a clean record
- Have the ability to work nights/weekends and overtime, if needed
- Desire to continually learn new things
Role on the Team (Job Responsibilities):
- Foster an environment of collaboration and teamwork within the division and company
- Self-managing and time management skills
- Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
- Job schedule management and coordination
- Assist other team members when needed and foster a positive working relationship with other departments.
- Be a great representative of our brand!
- Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
- Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
- Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
- Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
- Manage projects and existing crews
- Supervise pack-outs and inventory/evaluation of items
- Experience managing fire cleaning and contents projects in the restoration industry
- Valid drivers license
- Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
- Must pass criminal background check
Compensation: $75,000.00 - $100,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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