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Customer Intake & Dispatch Coordinator Bremerton

Customer Intake & Dispatch Coordinator

Full Time • Bremerton
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Wellness resources
$20 to $27 per hour DOE | Full-time | On-Site

SERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our team. In this role, you will help guide customers through the first steps of the restoration process during what can be a stressful time. Your ability to stay calm, organized, and responsive will help set the tone for their entire experience.

If you enjoy helping people, staying organized, and being part of a team that steps in when it matters most, this could be a great fit.

What You Will Do

·         Answer incoming calls, emails, and service requests from customers and partners
·         Gather and enter accurate job information into internal systems during intake
·         Schedule and dispatch technicians based on urgency, location, and availability
·         Prioritize emergency calls and coordinate rapid response when needed
·         Keep customers informed on scheduling, delays, and next steps
·         Handle customer questions, concerns, and scheduling conflicts in a professional and empathetic way

What We Are Looking For

·         2 to 3 years of customer service, administrative, or dispatch experience preferred
·         Strong communication skills and a professional phone presence
·         Ability to stay organized and manage multiple priorities at once
·         Comfortable working in a fast-paced environment where priorities can shift quickly
·         Detail-oriented with strong follow-through
·         Basic computer skills and ability to learn new systems quickly
·         Dependable, punctual, and team-oriented
·         Ability to remain calm and focused in urgent or high-pressure situations

Preferred but Not Required

·         Previous dispatch or scheduling experience
·         Experience in restoration, construction, or service-based industries
·         Familiarity with job tracking or CRM systems
·         Knowledge of local service areas

What We Offer

·         Paid Time Off
·         Medical, dental, and vision insurance
·         Health Savings Account (HSA)
·         401(k) with company match
·         Company-paid life insurance
·         Paid training and opportunities for growth
·         Employee Assistance Program (EAP)
·         Supportive, team-focused work environment

Schedule

Full-time, Monday through Friday
 Occasional evenings or weekends may be required based on business needs/rotating on-call schedules

SERVPRO is an Equal Opportunity Employer.

All offers are contingent on a background check and drug screening where permitted by law.
Compensation: $20.00 - $27.00 per hour




All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth