Restoration Operations Manager
Full Time • Olive Branch
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Restoration Operations Manager
Location: Olive Branch, MS
Job Type: Full-Time | Salary
Job Type: Full-Time | Salary
Overview
We are seeking an experienced and driven Restoration Operations Manager to lead our production and restoration team. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and driving both team performance and profitability. The ideal candidate is a strong leader who thrives in a fast-paced environment and is committed to developing people, improving processes, and delivering exceptional customer experiences.
What You’ll Do
- Lead and manage all restoration and production operations to ensure efficiency, quality, and profitability
- Oversee scheduling, dispatching, and resource allocation across all active jobs
- Supervise Project Managers, Crew Chiefs, and Technicians in field operations
- Ensure projects are completed safely, on time, within budget, and properly documented
- Conduct daily operational meetings and regular field inspections
- Review job files for accuracy, compliance, and completeness
- Monitor key performance metrics such as cycle time, labor utilization, and job profitability
- Partner with leadership on hiring, training, and performance management
- Maintain organization of equipment, fleet, and warehouse operations
- Enforce safety standards and ensure compliance with company protocols
- Identify opportunities to improve operational processes and efficiency
- Develop and mentor team members to reach their full potential
Additional Responsibilities
- Step into field roles when needed to support operations
- Assist with after-hours needs, including emergency and storm response
- Support large-loss projects and logistics planning
What We’re Looking For
- 5+ years of experience in operations, preferably in restoration, construction, or a related field
- 3+ years of leadership or management experience
- Strong leadership, communication, and organizational skills
- Proven ability to manage multiple projects and teams simultaneously
- Experience with industry tools and documentation systems is a plus
- Relevant industry certifications are preferred
- High school diploma required, college degree preferred
Work Environment & Physical Requirements
This role is primarily office-based but requires regular field involvement. Field work may include:
- Lifting up to 50 lbs independently (100 lbs with assistance)
- Standing, walking, climbing ladders, and working in active jobsite conditions
- Exposure to varying environments, including heat, noise, and airborne particles
- Use of safety equipment, including respirators when required
Schedule & Travel
- Monday through Friday, typically 7:00 AM to 5:00 PM
- Additional hours, evenings, and weekends as needed
- Primarily local travel, with occasional overnight travel required
Why Join Us
- Leadership role with direct impact on company growth
- Opportunity to build and develop a high-performing team
- Fast-paced, team-oriented environment
- Competitive salary and career advancement opportunities
The salary range is total compensation which includes base salary plus a performance based bonus.
Compensation: $95,000.00 - $125,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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