Contents, pack out and Cleaning Technician
Full Time • Lake Forest
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Training & development
About the Role:
Join SERVPRO of South Orange County as a Contents, Pack Out and Cleaning Technician, where you'll play a vital role in restoring homes and businesses after disasters. Be part of a dynamic team dedicated to providing exceptional service and supporting our community in times of need.
Experience Requirement
- Minimum of 3 years hands-on experience in contents manipulation, pack-out, and pack-back services
- Prior experience with SERVPRO or another professional restoration company (fire, water, mold) is strongly preferred
Key Responsibilities:
- Perform detailed pack-out, inventory, cleaning, storage, and pack-back of customer contents.
- Perform content pack-out services to safely remove and store items from affected properties.
- Conduct thorough cleaning and restoration of contents, including upholstery and textiles.
- Assess and document the condition of items before and after cleaning.
- Utilize appropriate cleaning techniques and equipment to ensure high-quality results.
- Communicate effectively with clients to address their concerns and provide updates.
- Maintain a clean and organized work environment, adhering to safety protocols.
- Collaborate with team members to ensure efficient workflow and project completion.
- Participate in ongoing training and development to enhance skills and knowledge.
- Properly handle, wrap, label, and document personal property using industry standards
- Safely manipulate furniture, electronics, textiles, and fragile items
- Maintain accurate inventory records (manual and/or digital systems)
- Load and unload contents trucks efficiently and safely
- Follow all safety, cleaning, and restoration protocols
- Maintain a professional and respectful presence in customer homes
Required Skills & Qualifications
- Proven experience with contents cleaning methods (dry cleaning, wet cleaning, specialty items)
- Strong organizational and documentation skills
- Ability to lift 50+ lbs, bend, climb, and work in physically demanding environments
- Valid driver’s license with acceptable driving record
- Ability to work extended hours, weekends, or on-call when needed
- Strong attention to detail and time management skills
Preferred Qualifications
- SERVPRO certification(s) or equivalent restoration training
- Experience with contents management software (e.g., DASH, Encircle, or similar)
- IICRC certifications (WRT, FSRT, OCT, or CCT) a plus
- Leadership or crew-lead experience is a bonus
Professional Expectations
- Maintain a clean, professional appearance
- Communicate clearly with supervisors, team members, and customers
- Demonstrate reliability, integrity, and respect for customer property
Requirements:
- High school diploma or equivalent; experience in restoration or cleaning preferred.
- Valid driver's license with a clean driving record.
- Strong attention to detail and commitment to quality service.
- Ability to lift heavy items and perform physically demanding tasks.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to work flexible hours, including evenings and weekends.
- Certification in water damage restoration or related fields is a plus.
About Us:
SERVPRO of South Orange County has been a trusted leader in the restoration industry for over 15 years. Our commitment to excellence and customer satisfaction has earned us a loyal client base, and our employees enjoy a supportive work environment that values teamwork and growth.
Compensation: $20.00 - $28.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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