Content Supervisor
Full Time • Frisco
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Donation matching
- Employee discounts
- Free uniforms
- Health insurance
- Help or transport service
- Home office stipend
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Stock options plan
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Job Title: Content Supervisor
SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Supervisor to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO’s high standards of quality, safety, and customer service.
Key Responsibilities
Contents Operations
- Supervise and coordinate contents restoration jobs including pack-outs, cleaning, storage, and pack-backs
- Assess damaged contents and determine appropriate restoration methods
- Ensure accurate inventory, labeling, documentation, and photo records
- Oversee contents cleaning (on-site and off-site), deodorization, and storage procedures
- Ensure contents are handled with care and returned in pre-loss condition whenever possible
Team Leadership
- Lead, train, and mentor contents technicians
- Assign daily tasks and monitor productivity and job progress
- Ensure team compliance with SERVPRO standards, safety protocols, and company policies
- Communicate expectations clearly and provide feedback to team members
Customer Service
- Communicate professionally and empathetically with customers during stressful situations
- Answer customer questions regarding contents handling and restoration processes
- Maintain a positive SERVPRO brand image on every job site
Documentation & Compliance
- Complete job documentation accurately and on time (inventory lists, job notes, photos)
- Work closely with production management, office staff, and insurance adjusters
- Ensure jobs meet industry standards (IICRC guidelines when applicable)
Safety & Equipment
- Enforce safety procedures and proper use of PPE
- Maintain contents cleaning equipment, vehicles, and storage areas
- Report equipment issues or safety concerns promptly
Qualifications
- High school diploma or equivalent (required)
- Previous experience in contents restoration, moving, warehousing, or cleaning preferred
- Supervisory or leadership experience strongly preferred
- Strong organizational and time-management skills
- Ability to lift, carry, and move contents (up to 50 lbs)
- Valid driver’s license with a clean driving record
- Comfortable using mobile apps, inventory systems, and basic computer programs
Skills & Attributes
- Strong attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple jobs and deadlines
- Problem-solving mindset
- Professional, dependable, and team-oriented
Work Environment
- On-call availability may be required for emergency response
- Work performed in residential and commercial properties affected by water, fire, or mold damage
Why Join SERVPRO of South Frisco?
- Opportunity for growth within a respected restoration franchise
- Hands-on leadership role with a supportive team
- Meaningful work helping customers recover after disasters
Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?
We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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