Restoration Operations Manager (Mitigation)
Full Time • Manchester
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance
Title: Restoration Operations Manager (Mitigation)
Location: Manchester, NH — On‑site with local travel | Full‑time | On‑call rotation
Compensation: Base $90,000–$110,000 + 20% target bonus (potential to exceed) | Total potential: ~$108,000–$130,000+
Perks: Company vehicle + fuel card | 100% company‑paid health, dental & vision | 401(k) match + profit sharing | PTO + holidays
Location: Manchester, NH — On‑site with local travel | Full‑time | On‑call rotation
Compensation: Base $90,000–$110,000 + 20% target bonus (potential to exceed) | Total potential: ~$108,000–$130,000+
Perks: Company vehicle + fuel card | 100% company‑paid health, dental & vision | 401(k) match + profit sharing | PTO + holidays
Join the #1 Restoration Brand!
SERVPRO of Manchester is hiring an experienced Restoration Operations Manager to lead our mitigation teams across water, fire and mold projects. You’ll own day‑to‑day field operations, coach Project Managers/Crew Chiefs/Technicians, and ensure top‑tier quality, documentation, and customer satisfaction.
SERVPRO of Manchester is hiring an experienced Restoration Operations Manager to lead our mitigation teams across water, fire and mold projects. You’ll own day‑to‑day field operations, coach Project Managers/Crew Chiefs/Technicians, and ensure top‑tier quality, documentation, and customer satisfaction.
Must have:
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3+ years of leadership experience in property restoration/mitigation (water/fire/mold)
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IICRC WRT (required) — ASD/AMRT/FSRT a plus
- Proficiency with Xactimate estimating and DryBook job documentation
- Valid driver’s license & insurable driving record
What You’ll Do
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Lead & develop field teams (PMs, Crew Chiefs, Technicians): hiring, onboarding, coaching, performance management.
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Own daily operations: job scoping, crew assignments, dispatch, logistics, and warehouse/equipment readiness.
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Run restoration projects (water mitigation, fire/smoke cleanup, mold remediation) to IICRC standards with strong safety and quality control.
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Ensure documentation accuracy (moisture mapping, psychrometrics, photos, estimates, COs) in DryBook and Xactimate; maintain adjuster/carrier communication.
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Manage schedules/capacity with PMs and Office for efficient daily job flow; maintain on‑call rotation and storm response readiness.
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Drive continuous improvement: SOPs, training plans, certification paths, cost control, customer satisfaction.
What You Bring
- Demonstrated success leading restoration field operations with hands‑on knowledge of structural drying, water extraction, containment, HEPA/negative air, demolition protocols, LGR/desiccant dehumidification, and air movers.
- Strong people leadership, organization, and problem‑solving under time pressure.
- Clear written/verbal communication and comfort interfacing with customers, adjusters, and vendors.
- Tech‑savvy with Xactimate and DryBook (or similar restoration platforms).
Preferred
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ASD, AMRT, FSRT, OCT; prior SERVPRO or restoration‑franchise experience.
- Experience with reconstruction coordination, commercial losses, and contents/pack‑out.
Tools & Standards You’ll Use
IICRC S500/S520, WRT/ASD; psychrometrics; moisture meters/thermo‑hygrometers/thermal cameras; LGR & desiccant dehumidifiers; air movers; HEPA/negative air and containment; PPE/respirator; Xactimate; DryBook.
Schedule & Physical
Full‑time, on‑call rotation with occasional nights/weekends for emergencies or storm events. Ability to lift 50+ lbs, climb ladders, work in attics/crawl spaces, and wear PPE/respirator.
Benefits
- Competitive base + performance bonus
-
Company vehicle + fuel card
-
100% company‑paid health, dental & vision insurance
-
401(k) match + profit sharing
-
Paid time off & holidays
- Career growth with a national restoration brand; IICRC training/certification support
About SERVPRO of Manchester
SERVPRO is a national leader in water, fire, and mold restoration with 2,000+ locations. Our Manchester, NH team is locally owned and committed to fast response, expert mitigation, and exceptional customer care.
Equal Opportunity Employer. Employment contingent upon acceptable driving record and other standard pre‑employment checks.
How to Apply: Apply today with your resume; qualified candidates will be fast‑tracked.
How to Apply: Apply today with your resume; qualified candidates will be fast‑tracked.
Compensation: $108,000.00 - $130,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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