The Cleaner is responsible for cleaning and restoring a wide range of customer and client
personal belongings using SERVPRO’s specialized cleaning products, equipment, and
processes. This role requires attention to detail, care in handling items of varying value and
sensitivity, and adherence to SERVPRO’s quality and safety standards. By providing
consistent, thorough cleaning services, the Cleaner helps ensure customer satisfaction
and supports SERVPRO’s reputation as a leader in cleanup and restoration.

Primary Responsibilities
• Clean, sanitize, and restore a variety of personal belongings and household
contents, including furniture, clothing, electronics, and other items.
• Safely use SERVPRO-branded cleaning products and equipment following
established procedures.
• Inspect items to determine appropriate cleaning methods and document condition
before and after cleaning.
• Package, label, and track customer contents for cleaning, storage, and return.
• Maintain a clean, organized, and safe workspace, including the cleaning facility and
equipment.
• Adhere to safety and risk management guidelines at all times.
• Communicate with supervisor and team members to ensure efficient workflows.
• Participate in a rotating on-call schedule to respond to after-hours emergency
service needs.
• Assist with general warehouse organization and cleaning duties as assigned.
• Other tasks/duties as required by employer.

Education & Experience
• High school diploma/GED preferred
• Experience in cleaning, restoration, or customer service preferred
• Strong attention to detail and organizational skills
• Ability to follow written and verbal instructions
• Strong work ethic and positive attitude

Work Environment
• Regularly lifting up to 25 pounds; occasionally lifting up to 50 pounds with
assistance
• Standing, walking, bending, and repetitive movements for extended periods of time
• Working with a variety of cleaning products and chemicals (proper PPE provided)
• Exposure to dust, odors, and occasional moderate to loud noise levels
• The employee will be required to wear a respirator for safety and must successfully
pass the required medical evaluation and respirator fit testing as a condition of
employment.

Normal Working Hours | Additional Working Hours | Travel Requirements
This is a full-time position working 8:00am – 5:00pm, Monday through Friday (40 hours per 
week). This position frequently requires long hours (beyond 8-hour days), including some 
evening and weekend work. Participation in an on-call rotation for emergency response 
outside of normal hours is required. Travel is minimal but may occasionally be required for 
offsite cleaning or customer delivery.