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Intake Sales Specialist Sacramento

Intake Sales Specialist

Full Time • Sacramento
Responsive recruiter
Replies within 24 hours
Benefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Intake Sales Specialist (Disaster Recovery) — Greater Sacramento 🚨📞

SERVPRO Carmichael/Citrus Heights Roseville/E&W Modesto/Manteca is a large-loss mitigation & reconstruction team that shows up when it matters most. We move fast, stay organized, and do what we say—without drama.

Why You’ll Love It

  • ⚡ High-pace, high-purpose: Every call matters. No two days are the same.

  • 🤝 Tight, supportive crew: Collaborate, solve problems, win together.

  • 📈 Real growth: Clear goals, training, and room to move up.

  • 💵 Competitive pay

  • 🩺 Great benefits (medical, PTO, holidays)

  • 🚀 Professional development and career progression

What You’ll Do

  • Own the first impression: Answer inbound calls/chats fast, with empathy and urgency.

  • Qualify + convert: Ask smart questions, set expectations, and close the intake to a scheduled inspection—speed-to-lead is everything.

  • Set up the job right: Capture complete details (loss type, scope, access, decision maker, insurance info) and book the right team/ timeframe.

  • Coordinate the handoff: Seamless transition to operations/sales; no dropped balls.

  • Document like a pro: Log every interaction in the CRM, clean and complete.

  • Improve the playbook: Spot gaps, suggest tweaks, and help us level up scripts, templates, and workflows.

What Success Looks Like (KPIs)

  • ⏱️ Speed-to-lead: under 60 seconds on new inquiries

  • 🎯 Qualified-to-scheduled conversion: 80%+

  • 🧼 Data hygiene: 100% complete/accurate CRM entries

  • 🌟 CSAT/Review mentions: positive customer feedback tied to your calls

What You Bring

  • Sales-minded customer service: You can guide stressed callers, build trust, and ask for the next step.

  • Organized under pressure: Multitask without dropping details.

  • Clear communicator: Professional, direct, and calm—phone, text, and email.

  • Tech-comfortable: CRM data entry, call notes, templates, basic reports.

  • Grit + accountability: You own outcomes. No excuses, just solutions. 💪

Bonus points: Restoration, construction, trades, dispatch, or insurance experience; bilingual

Schedule & Location

  • On-site | Greater Sacramento

  • Full-time with occasional after-hours rotation during major events

How to Apply

Send your resume (and a quick note on a time you turned a tough call into a win) to hr@servprocrc.com or apply through our careers page.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Compensation: $20.00 - $27.00 per hour




All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth