Assistant Production Manager
SERVPRO®

Join a fast-paced, hands-on environment where your leadership, communication, and project coordination skills support our mission: making it “Like it never even happened.” We’re seeking a driven Assistant Production Manager to help oversee restoration projects, support crews, and ensure outstanding customer service and quality work from start to finish.

Primary Responsibilities

Project Management & Operations
• Ensure accurate scopes of work for restoration projects
• Prepare statements of work using industry-specific estimating software
• Negotiate with customers and clients for approval of restoration activities
• Schedule, coordinate, and oversee crews, assets, and subcontractors
• Review job site documentation to support services provided and ensure proper billing and client requirements
• Maintain clear written and verbal communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses, including labor, equipment, vehicles, and materials
• Other duties as assigned

Leadership & Customer Experience
• Manage the customer and client experience and overall satisfaction
• Provide priority responses to potential customers when needed
• Actively participate in recruiting, hiring, and training restoration teammates

Requirements

Experience & Skill Set
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• Strong communication, organization, and leadership skills
• IICRC certifications preferred
• Ability to lift a minimum of 50 lbs. regularly; up to 100 lbs. with assistance
• Ability to climb ladders, work at ceiling heights, and operate in tight spaces
• Ability to work with/around cleaning agents

Education & Credentials
• High school diploma or GED required
• Associate or Bachelor’s degree preferred
• Valid driver’s license required

Compensation & Benefits

• Competitive compensation
 • Medical, Dental, Vision insurance
 • 401(k) with employer contribution
 • Company vehicle provided

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any manner whatsoever. All sample forms provided by SERVPRO Industries should be reviewed by the Franchise’s attorney for compliance with federal, state, and local laws. All sample forms are provided for informational purposes only, and franchisees may choose whether or not to use them.