Job Summary:

The Operational Leader for the SERVPRO Reconstruction Team is responsible for managing daily reconstruction operations across eight locations in CO, NM, NV, CA, OR and WA overseeing a team of Reconstruction Project Coordinators, Project Managers and Field Superintendents. This role ensures that all projects are delivered on time, within budget, and to the highest standards of quality and customer satisfaction. The Operational Leader will also drive process improvements, manage customer escalations, and maintain strong relationships with internal and external stakeholders and insurance carrier representatives. SERVPRO is a national leader in restoration and the growth potential in the construction business is excellent. Join one of the most recession-proof businesses associated with the Construction Industry!

Key Responsibilities:

Daily Operations Management: Oversee the daily reconstruction operations across all eight locations, ensuring compliance with SERVPRO production processes, safety protocols, and quality standards.

Team Leadership: Directly manage Reconstruction Project Coordinators, Project Managers and Field Superintendents, providing guidance, coaching, and support to ensure team effectiveness and professional growth.
Project Oversight: Monitor project financials, schedules, and resource allocation to ensure projects stay on track and within budget. Review job estimates, scopes, and progress reports for accuracy and efficiency.
Customer Escalations: Act as the primary point of contact for escalated customer issues, ensuring timely and satisfactory resolution. Maintain positive relationships with customers and key stakeholders.
Process Improvement: Identify, develop, and implement process improvements to enhance operational efficiency, productivity, and profitability across all locations.
Communication and Coordination: Facilitate regular communication between field teams, office staff, and senior management. Participate in work-in-progress (WIP) meetings to monitor job status and address challenges.
Performance Monitoring: Track and analyze operational performance metrics, providing regular reports to senior management and recommending corrective actions as needed.
Compliance and Safety: Ensure all reconstruction activities comply with company policies, industry regulations, and safety standards. Promote a culture of safety and risk management.

Qualifications:

Education: Bachelor’s degree in construction management, business administration, or a related field preferred or equivalent experience

Experience: Minimum of 5 years’ experience in construction, restoration, or related operations management, with at least 2 years in a multi-site leadership role.
Skills:
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficiency in budgeting, scheduling, and project management
- Ability to analyze data and drive process improvements
- Experience handling customer escalations and maintaining client relationships
- Knowledge of construction and restoration industry standards and regulations

Work Environment:

Periodic travel required between eight locations in CO, NM, NV, CA, OR, WA
Office and field-based work as needed
Must be available for after-hours support in case of emergencies

This is a remote position.

Compensation: $80,000.00 - $100,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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