Benefits:

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

SERVPRO of Kennett Square/Oxford is hiring a Job File Coordinator!
**this position is full-time, in-person and located in Nottingham, PA

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator! In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
Create/review estimate based on scope and photos from Production crew.
Maintain an accurate Work in Progress board for all active leads/projects.
Monitor and ensure all client requirements are followed.
Maintain internal and external communications with all managers.
Review timestamps and other datapoints to reflect accurate reporting/KPMs.
Complete and review job file documentation for final upload and the audit process.
Perform internal audit of all projects to ensure estimate captures all work performed.
Perform all job close-out activities, including coordination with AR to ensure proper invoicing.
Coordinate subcontractors needed on job sites.
Assist other departments, as needed.

Position Requirements

2+ year(s) of administrative or office-related experience
Experience with billing, quality assurance, and scheduling a plus
Experience in service industry environment a plus
Possess polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficient in Microsoft Office (i.e., Outlook, Word, Excel, Quickbooks)
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED
Able to successfully complete a background check subject to applicable law

Hours

40 hours/week with chance of overtime when needed.
8 a.m. and 5 p.m.

Benefits

Full benefits package offered:

Health Insurance - company covers portion.
Dental and Vision Insurance
Life Insurance
401K
Paid Holidays
Vacation Pay
Sick Pay

*Monthly KPM Bonus eligibility if goals are met!

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Compensation: $18.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

(if you already have a resume on Indeed)