Summary:
The Bookkeeper is responsible for overseeing the billing and collection processes to ensure accurate and timely receipt of payments. This role includes managing client invoices, tracking outstanding balances, reconciling accounts, and resolving payment discrepancies. The Bookkeeper collaborates with clients and internal teams to address billing issues and maintain positive client relationships, contributing to the organization’s cash flow and financial health. The Bookkeeper will also perform other important accounting functions as defined below.
Major Duties and Responsibilities:
- Prepares, reviews and mails/emails monthly customer statements.
- Reaches out to customers/insurance adjusters to collect unpaid invoices.
- Posts revenues by verifying and entering transactions.
- Updates receivables by totaling unpaid invoices.
- Verifies the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers.
- Resolves valid or authorized deductions by entering corrections to customer accounts.
- Resolves customer accounts by examining payment plans and payment history to determine if collection letters need to be sent out on delinquent accounts.
- Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, and preparing reports.
- Assists other finance areas such as accounts payable.
- Researches and negotiates chargeback claims.
- Review outstanding invoices and send data to collections attorneys, as needed.
- Support the month-end close processes.
- Process payroll for small, related entity.
- Generate invoices for intercompany transactions.
- Interact with recruiting to ensure accuracy of paperwork.
- Other duties as assigned.
- High School Diploma, GED, or High School Equivalence Certificate.
- College level accounting coursework or a Bachelor’s degree in Accounting preferred.
- 3+ year(s) of experience with QuickBooks Pro® (most recent versions)
- 2+ years of experience with collection activities
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- 401k +matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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