Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

The Mitigation Coordinator will work as a liaison between the customers and our Production/Estimating/AR departments. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

Manage lead calls and customer communication. Sell them on Servpro services
Schedule job appointments through the production department
Manage customer job files
Review and validate job site documentation
Work closely with Mitigation Managers to ensure thorough and accurate project documentation from beginning to end
Communicate with customers throughout the job process
Manage input and output of various programs
Manage daily updating of lead tracking spreadsheet
Work closely with Mitigation managers to offer exceptional customer service
Communicate with remote estimators and accounts receivable
Collaborate and assist with other departments, as needed
Collaborate with other offices to assist in task completions as needed
Occasional travel will be required of this position. Initial training will require travel.
Other tasks completed as needed

Position Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Restoration industry experience a plus
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Benefits:

Competitive compensation
Superior benefits
Paid training
Career progression
Personal and professional development

And more!

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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