Benefits:

401(k) matching
Bonus based on performance
Company car
Dental insurance
Health insurance
Paid time off
Vision insurance

SERVPRO of Minnetonka is looking to add a Mitigation Estimator to our growing team. If you have a passion for helping people in their worst days, be the HERO and “Make it like it Never Happened”, We might be talking to you.

The Mitigation Estimator is responsible for managing a wide range of functions necessary to successfully obtain, bid and price mitigation projects. They will work closely with the VP of Mitigation, Client Services, Business Development and the Mitigation field team to ensure the company is properly prioritizing projects and charging appropriately for work.

Primary Roles and Responsibilities

Qualifying Incoming Leads

Calling non-emergency leads to qualify potential customers as it relates to the scope of work and ability of customer to pay (determine self-pay or insurance

Coordinate scheduling and response for leads that do not require an estimate

Schedule an estimate for leads that require one

Estimating/Initial Job Scoping

Immediately follow up on incoming leads in order to qualify the lead and schedule the estimate
Meet residential and commercial customers on-site to perform walk through and determine scope of project
Provide customer with appropriate estimate within 24 hours of project walk through
Follow up on sent estimates to sell job and schedule work
Secure all necessary paperwork and deposit payments to being work
Coordinate work with mitigation production team to produce work
Establish customer relationship for construction services if there is a construction opportunity

Other Responsibilities

Serve as a first responder to losses as needed to secure the work
Be on call 1 night a week and one weekend a month to take incoming calls

Be available while on call to go out to commercial losses

Producing emails, notes, documents, computer files, hard-copy files to document projects as needed
Preferred ability to travel for Storm Work and manage storm teams
Handle any customer service issues that arise
Ability to handle large volumes of job files simultaneously
Target a close rate of 75% of all estimates written
Coordinate with customer and insurance company for approval of scope and project plan
Coordinate smooth handoff to production once work is scheduled.
Ensure clear two-way communication with the Production Manager
Ensure clear two-way communication with the Operations Manager
Ensure clear two-way communication with the Marketing Representatives
Support overall marketing by building relationships with adjusters and other Centers of Influence as opportunities arise

Compensation and Benefits
Base Salary: $75,000 + 2% bonus
PTO
Company Vehicle
Company Phone
Company Computer
Company Sponsored Employee plus family

Medical
Dental
Vision
Short Term Disability
Longer Term Disability
401k with employer matching
Life Insurance

Experience Requirements

Minimum 5 years’ experience in the restoration industry
Demonstrated experience with Xactimate including Xactimate Level 1, 2 & 3 certifications.
Preferred experience with DASH, Docusketch and MICA
Effective written and oral communication
Experience working with insurance companies
Organized
Critical thinking and problem solving skills
Demonstrated experience with understanding job profitability
Ability to Work with in a team

Normal Working Hours, Additional Working Hours, and Travel Requirements

This job has on call- taking phones for after hour calls to dispatch losses. Go out to any commercial loss.
This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday, 40 hours per week minimum. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Compensation: $75,000.00 - $95,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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