Restoration Project Manager
Full Time • Christiansburg
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Team as Mitigation Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our job is to put people's lives back together after experiencing a disaster in their home or business.
Our Team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued employee, you will receive a competitive pay rate and benefits (401k match, health insurance, PTO, paid holidays, quality uniforms, paid training with opportunity to learn and grow).
Position Summary / Purpose
Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our restoration services.
Exceed established standards of production performance through continuous process improvement and training and development of production staff.
Principle Duties and Responsibilities
· Use Xactimate and Drybook
· Exceed division targets for quality ratings and customer satisfaction
· Meet or exceed division targets for COGS and Direct Labor
· Maintain sufficient production capacity through staffing, equipping and supplying the service divisions
· Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services.
· Coordinate / Assist with Project Coordinator scheduling of technicians, laborers and subcontractors
· Schedule jobs and maintain project efficiency
· Maintain timely and accurate flow of production reporting from field operations to administration.
· Effectively train production staff to meet division goals for quality, profitability and customer satisfaction
· Perform production work as needed
· Ensures clear communication with warehouse and fleet manager on vehicle maintenance along with inventory and equipment supplies.
· Effectively develop production staff to prepare them for higher level positions within the company
· Assist with job contracts and oversee / write job estimates
· Assist in interviewing, hiring, training and discharging Service Technicians
· Meet with home owners, agents and adjusters as needed and required
· Monitor production efficiencies and payroll
· Review job costing on completed work
Additional Duties and Responsibilities
· Attend and assist in conducting company meetings
· Communicate with customers and conduct in-home inspections as needed
· Participate in community-related organizations
· Attend trade seminars and workshops
Performance Competencies
· Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations. Adaptable and able to think on his/her feet.
· Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
· Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.
· Planning & Organizing – Understands the short-term priorities for the Operations Department and fit with the other departments. Coordinates plans with other managers.
· Constructive Confrontation - Has the ability to solicit, process and integrate inputs and ideas from subordinates, peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback
· Dependability – The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
· Technology – The individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.
Qualifications - Knowledge, Skills and Abilities
· Education and Experience
High School or GED plus four (4) to five (5) years of experience in cleaning / restoration industry or Associate (2-year) degree in business-related field and a minimum of three (3) years experience in cleaning / restoration industry. Team leader or supervisory responsibility experience preferred.
· Technical Skills
Advanced technical skills, experience and certification in the areas of service the company provides.
· Computer Skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus
· Certificates, Licenses and Registrations
None required for this position but IICRC or OSHA certifications are a plus.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Compensation: $55,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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