Full job description

As the front-line representative of the SERVPRO® brand, the Senior Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

· Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control

· Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities

· Thoroughly document restoration projects support the services provided

· Manage labor, equipment, and supply usage on assigned projects

· Communicate progress, problems, and important updates with internal team members.

· Verify all safety protocols are established and followed for workplace safety

· Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.

· Coach and train restoration technicians

Position Requirements

· High school diploma/GED

· Valid driver’s license

· At least 3 years of experience in cleaning, restoration, or construction

· IICRC certification

Skills/Physical Demands/Competencies

· Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

· Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

· Ability to repetitively push/pull/lift/carry objects

· Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour based on experience and certifictions/skill set

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday
On call
Overtime
Weekends as needed

Supplemental Pay:

Bonus opportunities

Education:

High school or equivalent (Required)

Experience:

Restoration: 2 years (Required)
Must have Xactimate and Dry book experience

Work Location: In person

Compensation: $20.00 - $30.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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