- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Build and maintain customer relationships.
- Educate customers on processes, timelines, and expectations.
- Manage customer inquiries and maintain communication logs.
- Confirm customer upgrades/changes and ensure documentation accuracy.
- Support communication between customers, clients, subcontractors, and internal teams.
- Analyze labor, materials, and time requirements.
- Create accurate sketches and scopes of work using Xactimate™.
- Produce and deliver consistent, complete estimates.
- Work with Construction Managers and external specialists as needed.
- Identify project constraints, discrepancies, and required upgrades.
- Document and distribute finalized scopes and estimates.
- Enter and maintain accurate project data in operating systems.
- Schedule initial visits, warranty appointments, inspections, and other activities.
- Assist with subcontractor coordination; maintain licenses and insurance records.
- Issue and validate POs and support material ordering.
- Acquire necessary permits and follow municipal procedures.
- Update project budgets, schedules, change orders, and WIP reports.
- Review and validate project file documentation.
- Prepare project reports and assist with collections and close-out.
- High school diploma/GED required; associate or bachelor’s degree preferred.
- BA in construction-related field preferred.
- Minimum 2 years of experience in estimating, coordination, insurance adjusting, or similar.
- Experience in construction or restoration preferred.
- Proficient in Xactimate™ and business software applications.
- Strong customer service, communication, organizational, and problem-solving skills.
- Intermediate math skills; ability to work collaboratively.
- Office and field work required.
- Jobsite visits may involve walking, standing, climbing ladders, or exposure to noise and heat.
- Office tasks may require bending, lifting files, or using step stools.
- Full-time, Monday–Friday, generally 8:00 a.m.–5:00 p.m., minimum 40 hours per week.
- Occasional extended hours, weekends, or on-call work based on business needs.
- Local travel required; occasional out-of-area or overnight travel may occur.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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