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National Account Coordinator Lebanon

National Account Coordinator

Full Time • Lebanon
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
 Primary Roles and Responsibilities

  • Coordinate travel for employees, including hotel, rental cars, and per diem. 
  • Coordinate logistics for equipment, consumables, and other resources. 
  • Travel to locations to train clerical administrators on jobs. 
  • Review invoicing of each job daily from trained clerical administrator. Confirm adjustor, client, and other key stakeholders are provided with daily updates for each job.
  • Reconcile subcontractor invoices for each job weekly to turn into accounting.
  • Enter information in Time and Material application when no clerical administrator is onsite. 

Additional Roles
 
  • Vetting of subcontractors using mapping software by client address.
  • Coordinate with executive assistant to ensure that subcontractors submit the required documentation. 
  • Coordinate with executive assistant to ensure the clients receive our W9 and certificate of insurance. 
  • Maintain accurate and updated information on the large loss spreadsheet. 
  • Assign referral jobs to partner franchises with email documentation of all pertinent documents that need to be signed. 
  • Confirm daily reports from partner franchises are received and update client accordingly. 
  • Maintain referral excel spreadsheet with accurate and updated information. 

Education & Experience Required

  • Bachelor’s degree or equivalent experience 
  • A minimum of 3-5 years of administrative experience. 
  • Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required. 
  • Working knowledge of current business software technologies is required. 
  • Experience in the restoration, construction, or insurance industry is a plus. 

Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, filing is required. This requires the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements 
This is a full-time position working hours varying between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed, dependent upon the business needs. Travel is up to 30%, primarily local, although some out of town and overnight will be required, up to 1 week at a time. The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected. 
Compensation: $60,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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