Intake and Dispatch Coordinator
Full Time • Boynton Beach
Responsibilities include:
- Answering and directing incoming phone calls in a polite and friendly manner
- Welcoming visitors in a warm and friendly manner, and answering any questions they may have
- Maintaining the reception area and all common areas in a clean and tidy manner at all times
- Operating standard office equipment, hardware, and software on a regular basis, including Ring Central, security camera software, our proprietary job management software, and Microsoft 365/Office, including Outlook
- Responsible for the intake of all leads and scheduling appointments for project managers. This may involve some interaction after-hours for the communication and coordination of emergencies.
- Dispatching of emergency crews by coordinating with project managers and customers
- Use of our spreadsheet to track and manage all leads
- Responsible for managing the conversion of all new leads to a jobs, while delivering exceptional customer service
- Track/follow-up with the project managers and crew by using our GPS and camera system, to ensure efficiency, punctuality, and production.
- Following-up with potential clients and customers to make sure their experience is satisfactory
- Receiving deliveries; sorting and distributing incoming mail
Compensación: $45,000.00 - $60,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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