Mitigation Operations Manager Union

Mitigation Operations Manager

Full Time • Union
SERVPRO - Franklin County is hiring an Operations Manager for our Mitigation team!

Are you self-motivated, hard working, honest, and dependable? Do you love helping people through tough times? Are you looking to establish a career with a growing company, which includes growing pains, learning together, and also getting rewarded for growth and progress?

If you said "YES!" to all of these questions above, we want to talk to you ASAP! We are ready to bring a motivated "A" Player onto our team in Union, MO as our newest Production and Operations Manager.
SERVPRO - Franklin County offers:
  • Great compensation
  • Superior benefits (90% health insurance, Dental insurance, Paid time off, 3% match retirement)
  • Career progression
  • Professional development
  • Monthly Revenue Share
  • Quarterly Bonuses (averaging 4% of pay annually)
And more!
As the Restoration Operations Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence. 
Key Responsibilities
  • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
  • Negotiate customer and/or client approval of project scope and estimate
  • Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives  
  • Manage production expenses including equipment, vehicles, and other material assets
Additional Responsibilities:
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Provide priority response to potential customers
  • Participate in recruiting, hiring, and training restoration teammates
Position Requirements
  • Valid driver’s license
  • High school diploma/GED; Associate degree or Bachelor’s degree preferred 
  • At least 1 year of management and/or supervisory experience
  • At least 3 years of restoration industry experience
  • IICRC certification a preferred
Skills/Physical Demands/Competencies
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to successfully complete a background check subject to applicable law
Each SERVPRO® Franchise is Independently Owned and Operated. 
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.  Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.  All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.  All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Compensation: $65,000.00 - $75,000.00 per year

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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