Benefits:

401(k) matching
Health insurance
Paid time off
Wellness resources

Do you love working with people and being part of a winning team?

Then, don’t miss your chance to join our Franchise as our next Receptionist & Dispatcher. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is comfortable meeting new people, who has excellent communication skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you should thrive in this work environment. Our idea of the ultimate candidate is someone proactive, who truly enjoys providing superior service, is detail-oriented, and loves taking ownership.

Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!

As a valued SERVPRO® Franchise team member, you will receive:

Competitive pay rate
Paid time off (PTO) and paid holidays
Health Insurance
401K matching
Paid training and certifications
An environment to grow and develop your talents into a fulfilling career

Duties/Responsibilities:

Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy and completeness.
Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient and timely job completion.
Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
Perform other job-related duties as assigned.

Position Requirements

High school diploma/GED (preferred)
At least 2 years of customer service and/or office-related experience
Excellent interpersonal and customer service skills.
Prior dispatch experience preferred
Ability to multitask and remain detail-orientated
Knowledge of local geographical area is preferred
Must be knowledgeable in relevant computer applications
Proficient with Microsoft Office Suite or related software.

Physical Requirements:

Prolonged periods of sitting at a desk.
Must be able to lift up to 25 pounds at times.

Hours:

Monday - Friday 8 am-5 pm

SERVPRO of Roanoke, Montgomery & Pulaski CO. is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 10.22

Compensation: $16.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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