SERVPRO of Columbia County Administrative Assistant

Do you love helping people through difficult situations?

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Roles and Responsibilities

1. Receptionist

a. Receive and enter lead calls and job referrals (FNOL)

b. Perform excellent customer service

c. Receive general phone calls and greet visitors

d. Document calls for weekly call log report

2. Dispatch and Pending Follow-Up

a. Dispatch lead calls and job referrals

b. Track pending lead calls and job referral follow-up

c. Analyze dispatch report

3. Schedule Tracking and General Administration

a. Coordinate production schedule and monitor logistics

b. Coordinate on-call schedule

c. Perform general administration

Position Requirements

Works well in team environment
Possess polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate® and proprietary software
Minimum of HSD/GED
Able to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required
Vary between 7 a.m. and 7 p.m.

Pay Rate

Starting at $15.00 per hour

SERVPRO of Columbia County is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

Compensation: $15.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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