Reports To: General Manager
What does a Mitigation Manager with SERVPRO do?
- Lead a team of hardworking individuals serving others within your community
- Please make a difference for others that have had a disaster strike their property.
- Take pride when your team completes mitigation projects on budget with an exceptional customer experience.
- Be empathetic and show a sense of urgency while communicating through modern technology.
- Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.
- IICRC certifications—WRT, FSRT, ASD, Master designation a plus
- Effective written and oral communication
- 3+ years of management experience in the Fire and Water Restoration industry
- Intermediate computer skills
- Excellent leadership- communication skills
- Knowledgeable at estimating, job costing, and quality control
- Working knowledge of Google Workplace
- Experience working with property owners
- Business Development
- Production expense controls
- Ensure clear two-way communication with the owner, team members, property owners, and clients
- Ensure an accurate scope of work for projects.
- Negotiate customer and client approval of project scope and estimate
- Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain written communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses, including equipment, vehicles, and other material assets
- Manage the customer, and client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
- Participate in recruiting, hiring, and training restoration teammates
- Valid driver’s license
- High school diploma/GED; Associate degree or Bachelor’s degree preferred
- At least three years of management and supervisory experience
- At least three years of industry experience
- IICRC certification
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- Ability to complete a background check subject to applicable law
- Leadership Development - our company grows from the inside. f you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
- Monthly cross-training opportunities to advance your career
- Paid training
- Great culture and team dynamic
- Bonus opportunities based on performance
- Health Benefits
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
(if you already have a resume on Indeed)